​Last Updated: November 2025

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At Gathered & Made, we strive to provide a fun, creative, and memorable experience for all guests. Because our classes and events require advance preparation, materials, and staffing, the following refund policy applies to all bookings.

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1. General Class Refunds (Public Classes)

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By Customer

• Cancellations made 14 days or more before the class start date may be eligible for a full or partial refund.

• Cancellations made less than 7 days before the class start date are non-refundable.

• You may request to reschedule to another available class if space permits.

• Guests who do not attend a class without prior notice will not receive a refund or credit.

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By Gathered & Made

• We reserve the right to cancel or reschedule a class due to low enrollment, instructor illness, inclement weather or circumstances beyond our control.

• In such cases, customers will receive a full refund or the option to transfer to another class.

• We are not responsible for travel expenses or other associated costs.

 

2. Private Parties & Group Events (Onsite)

 

Deposits

• A non-refundable deposit of 25% is required to reserve your event date and time.

• The deposit will be applied to the final balance.

 

Cancellations

• Cancellations made 14 days or more before the event: deposit is forfeited, but no additional fees apply.

• Cancellations made less than14 days before the event: full event payment is due.

 

Rescheduling

• If you need to reschedule at least 14 days in advance, we will transfer your deposit to a new date (subject to availability).

• Rescheduling within 14 days may incur a rescheduling fee of $500.

 

3. Offsite Events (Hosted at Client Locations or External Spaces)

 

Deposits

• Offsite events require a non-refundable deposit of 25%, due at booking.

• Additional travel or setup fees may apply and will be disclosed at the time of booking.

 

Cancellations

• Cancellations made 14 days or more before the event: deposit is forfeited, but no additional fees apply.

• Cancellations made less than14 days before the event: full event payment is due.

 

Rescheduling

• Events may be rescheduled at least 14 days in advance without penalty (subject to availability).

• Rescheduling within 14 days may incur a rescheduling or rebooking fee of $500.

 

4. Weather-Related Cancellations

 

If severe weather makes it unsafe to host or travel to an event:

• We will work with you to reschedule at no additional cost.

• If rescheduling is not possible, a credit may be issued at our discretion.

• Refunds may not apply if materials were already purchased or prepared.

 

5. Custom or Personalized Projects

 

For classes or events involving custom-prepared or personalized materials:

• No refunds will be issued once materials have been ordered or production has begun.

• Credits may be considered on a case-by-case basis.

 

6. Late Arrivals

 

We do our best to accommodate late arrivals, but:

• The class or event may continue as scheduled.

• No refund or credits will be provided for missed instruction time.

 

7. Gift Cards & Credits

• Gift cards and class credits are non-refundable and non-transferable, unless required by law.

• Credits typically expire 12 months after issuance unless otherwise stated.

 

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